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| Every attempt will be made to ship orders that are received by 2:00 PM Central Time on normal business days on the same day that the order is received. Any order not shipped will be shipped on the next business day contingent upon availability of resources to fill your order. There will be no refunds for freight charges or handling fees due to delayed shipping.
1) Orders will be shipped via United Parcel Service (UPS) standard ground service (or competitive service) unless otherwise requested. Next Day, 2nd Day, and 3rd Day delivery can also be selected.
2) Ship orders to the United States, Canada, U.S. Virgin Islands, and Puerto Rico only.
Orders shipping to Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico must ship via 2nd Day Air or Priority Mail
Each order will be assessed with the published residential carrier-shipping rate for the particular zone, weight, and size.
4) Freight charges are subject to dimension and oversize carrier freight regulations. Shipping fees are non refundable. Kollman Radio reserves the right to ship oversized products via truck lines. We will make every effort to notify you of the freight charges for these orders prior to shipping. However, if you do not respond to us within 48 hours of our notification giving us the authorization to ship out the order, we will cancel that order.
Any additional carrier surcharges applied after the order has been shipped will be billed to you.
Can ship USPS but will only do so at your request. Shipments sent via USPS are uninsured and tracking is not provided. All losses are your sole responsibility.
International orders Canada and Puerto Rico may be subject to duties and taxes and are your responsibility. we will use the manufacturers suggested retail price as a declaration value.
Backorders Substitutions:
1) Backorders will be shipped automatically upon receipt of goods.
2) All orders will ship complete unless otherwise requested.
Cancellations:
1) Requests for cancellation of orders must be made in writing. Without written confirmation of cancellation, you are still responsible for payment of the invoice, including any handling fees and shipping charges.
2) Orders can only be cancelled if they are on backorder.
substitute any item on backorder for a comparable item of equal or greater value-unless otherwise specified.
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